Community & Communication Policy

At Union our commitment extends far beyond providing classes, events, retreats, and programs. We are dedicated to nurturing a vibrant and inclusive community where every individual, regardless of race, ethnicity, religion, national origin, sexual orientation, gender identity, or disability, is not only welcomed but celebrated.

To protect this environment and ensure clarity, safety, and fairness for all, the following Community & Communications Policy is upheld by all members, clients, students, guests, teachers, and collaborators.

Community Care & Code of Conduct

We are committed to cultivating a space rooted in:

• Mutual respect

• Accountability

• Emotional and physical safety

• Anti-oppression and inclusion

• Professional integrity

Any behaviour that undermines the safety, respect, or dignity of others, whether in person, online, or via written communication may result in warnings, suspension, or immediate cancellation of services or membership at the discretion of the studio.

This includes, but is not limited to:

• Harassment, intimidation, or bullying

• Discriminatory language or behavior

• Repeated disregard for studio policies

• Coercive, aggressive, or threatening communication

• Disruption of classes, events, or community spaces

Official Communication Channels

All administrative matters must be directed through official studio communication channels only, including:

• Studio email

• Official booking platform

• Front desk (if applicable)

Teachers and facilitators are not administrative contacts.
Contacting instructors directly regarding:

• Billing

• Refunds

• Membership changes

• Scheduling disputes

• Policy enforcement

is a violation of this policy and places inappropriate pressure on educators whose role is to teach/guide, not to manage operations during business or non-business hours.

Administrative Inquiry Hours

All administrative inquiries are handled during the following times:

• Monday–Thursday.

• Any inquiries received after Thursday at 12:00 PM (noon) will be addressed the following Monday morning

This structure allows our team to maintain clear workflow boundaries and protect staff wellbeing. Messages sent outside of these hours are considered received on the next official business day.

Response Time Expectations

We strive to respond to all administrative inquiries within:

• 24–48 business hours during business days

We do not provide instant or on-demand responses. Sending repeated messages, escalating through multiple channels, or contacting multiple staff members simultaneously due to impatience with response time is considered a breach of respectful communication standards.

Threatening, Coercive, or Escalatory Communication

The following behaviours are not tolerated:

• Threats of refunds, chargebacks, or cancellation as leverage

• Public complaint threats used to pressure staff

• Ultimatums (“refund or cancel,” “respond immediately or else”)

• Attempts to force immediate action outside policy

All concerns must move through documented, professional resolution processes. Violations may result in immediate cancellation of services or membership.

Membership Cancellations, Refunds & Chargebacks

All memberships and purchases are governed by our published:

• Cancellation policies

• Refund terms

• Billing agreements

Refunds are not guaranteed and are assessed based on:

• Policy eligibility

• Timing of the request

• Account history

• Usage

Chargebacks filed without first following studio resolution procedures may result in immediate and permanent removal from all studio services.

The studio reserves the right to cancel any membership without refund if community or communication policies are repeatedly violated.

Boundary Protection for Staff & Teachers

Our teachers and staff are:

• Contractors and/or employees with clearly defined roles

• Entitled to professional boundaries

• Protected from being placed into administrative conflict

Any attempt to bypass systems by engaging teachers directly for administrative resolution compromises workplace safety and is not permitted.

Digital, Social Media & Public Conduct

This policy extends to:

• Social media interactions

• Online reviews

• Public comments

• Direct messages

• Group chats or online platforms connected to the studio

Harassment, defamation, misinformation, or aggressive conduct toward staff, teachers, or community members in public or private digital spaces may result in immediate termination of services or membership.

Right to Refuse Service

Union reserves the right to:

• Refuse service

• Cancel memberships

• Deny future participation

• Remove individuals from programs or events

when behavior conflicts with community safety, studio values, or communication standards.

This right is exercised to protect the collective wellbeing of the community.

Documentation & Record Keeping

All administrative communication is documented for:

• Accuracy

• Staff protection

• Legal clarity

• Fair and consistent enforcement

Verbal agreements are not considered binding unless confirmed in writing through official studio channels.

Agreement to Policy

By registering, purchasing, attending, or holding membership with Union, all participants agree to uphold this policy in full. Failure to do so may result in corrective action, suspension, or termination without refund.